

If you're reading this because you're unhappy and want to return your bike, then shucks! We're sorry you feel that way and doubly sorry if we screwed up. If you've got any doubts or queries about this or any aspect of buying a bike, give us a call or send us an email. Our number one rule for customers is to make sure you're buying a bike that will fit you. If you're reading this before buying your bike: stop now and double check our bike size guide. We've had hundreds of happy customers – it's gonna be sweet.

The only difference is we've never met, we don't know you from Adam and we're doing this all over the amazing internet. We want to make you feel as comfortable buying from us as you would buying from a trusted friend. And remember that we offer a 14-day test ride money back guarantee if you decide you don't like your new bike. If you're in London, feel free to pop into the workshop for a test ride. If you have any doubts at all about buying a bike from The Bike Shop, then just give us a call.

All bikes are given the gold standard service by our crack team of highly trained, highly experienced mechanics, and (assuming you treat it right) your bike will be good to ride for many years to come. It's our solemn promise that our bikes will work as well as they did when they first rolled off the production line.
